Please note the change from
the customary meeting place at OCLC. In the past the ATP has usually met in the
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Learn about the Pro's and Con's of SaaS (Software as a Service) at the February ATP meeting on
February 11th from Jack Sands, CEO, of Vforce. Vforce is the
company that has been newly acquired by AAA Ohio and is the software brains
behind how AAA Ohio and many other AAA companies support their clients during
the renewal process. Jack will discuss
how SaaS made it possible for Vforce
to be able to integrate a CRM tool like Salesforce.com with their call center
agents to support AAA, as well as how they integrate all of the call center
tools like call recording, over flow calling, and the actual telephone call
transfers. In addition, Jack will
discuss SaaS and working together with needed 3rd parties
and integration of AAA's data from the server to keep their CRM up to date with
real time data. Jack will also discuss
one of the newest items on the market, TripTrak. TripTrak is a Personal GPS locator
with PMT (Peace of Mind Technology) that works with both GPS and cellular
technologies to provide real time assistance.
In addition to Jack’s SaaS
presentation, we will have a "roundtable" or open discussion among
attendees on how to improve efficiencies in 2009 and beyond in a variety of
pressing issues. ATP wants to have
members discuss what has worked for them, ask questions/advice of those who
have "been there, done that" and discuss potential consequences of
how to become more efficient and what happen on the path to achieving
efficiency. Discussions will include SaaS, outsourcing, downsizing, using open source
applications, tech refreshes etc. This
will be a perfect meeting for all of us to share our experiences, learn from
each other, and have many great peer to peer conversations about what we all
deal with on a day to day basis.
The February meeting will be at OCLC in the Smith Board Room and the Smith Dining Room.